For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. That's a dangerous place to be. Most of us know that people don't quit for other jobs for a small amount of money. That was a bad mistake on my part. We've all got DNG sprayers. Are there things that you've witnessed where Rentokil is handling due diligence differently or did they think about it differently? Mike Rogers spoke about it. What does that mean? What else pops into your mind? If you buy a whole company, 40 technicians and 10 managers and they're not a culture fit, you can't fire them. For every nine technicians, there's an ops manager and there's four ops managers or service managers underneath a district or branch manager. in marketing, University of Vermont; MBA, Mercer University, Atlanta campus. They have a bias towards action. Sometimes he doesn't take my call anymore on the first ring because he's got grandchildren and other stuff to do., Paul Giannamore: When I think about Rentokil North America, in general, it is an extremely important part of Rentokil Initial, the entire organization. That drives me crazy., Patrick Baldwin: Arguably, disease control is from a greater extent than the general past., John Myers: This is the stuff that keeps me up and frustrated, Patrick. It's okay that you talk to the guy that owns the white house before he's ready to sell. It was largely a residential kind of general pest business. I appreciate you coming out and talking to us. Patrick Baldwin: In KPIs, you've made the reference twice this fear of failure or this anxiety. It was a packaging company and it was called American Can Company. I don't know if this is still the case but there was at least one year when Rollins was Ford's largest customer. He also holds an MBA from Mercer University in Atlanta. Patrick Baldwin: Let's do it. Listen to John discuss time spent on the front lines with specialists and customers. Mike Tindall still works for us. A motorcyclist died in a fatality a week before the closing. First and foremost is safety. You dont come back from that kind of stuff. He put the card on the ground and stepped on it so his footprint was there. As soon as you've answered the why, then the KPIs become evident about what you should track. Pest control companies put a lot of people and a lot of vehicles driving a lot of miles so the road is a big issue for all of us. Patrick Baldwin: It's been days since we've interviewed John Myers so I did my research. That means that the average net salary Germans bring home is 2,636. Paul Giannamore: Talk about a guy who's a true North for the business. Responsible for new business sales, and on-going service of existing customers, by 16 General Managers in the Virginia, Maryland and Pennsylvania markets producing over $200 million in annual. Prior to that, he was President and Chief Executive at BioQuest LLC. The job was posting and he was good at what he did and the like. He used to work for Vic at Ehrlich. In other areas of Europe, you get the middle finger. scusiamo se questo pu causarti degli inconvenienti. Was it the Cintas interview that made you say what you said, which is to choose the right boss and the right firm over the title and the money? What we've done is decide to go to regional brands. Mosquitoes are a form of pest control. Hes a nice old man. One of the main issues I've had with ServiceMaster is that if I do a deal today, I don't know if I have a disagreement if those people are going to be around. I know that you and I have had these discussions in the past. Over time you build an organization, and I can think of a lot of guys who haven't gone out. Go to work for a good boss and a good company. Not only do you folks publish a lot but you have a lot of presentations. Its the same thing with Terminix. An accountant can add down and across. I took the next job that was offered to me. We haven't broken that code. Do you remember my Atlanta story? Forget COVID for a minute. Years ago, I had a client who was sophisticated with the use of technology and had a business with around 10,000 customers. enva un correo electrnico a You buy a company that increases your route density, then you distribute the territories accordingly so people aren't spider webbing all over the place. hE joined Rentokil Initial in 2008 as President and Chief Executive of the Pest Control division in North America. We brought something to a close. As a serial acquirer, John goes into sales mode to describe their differentiated capabilities, including a very deliberate and choreographed due diligence process. Paul Giannamore: How long did you spend at Cintas before you ended up over at Rentokil? Rentokil Initial plc was founded in 1903 and is headquartered in Crawley, the United Kingdom. Patrick Baldwin: In episode seven with Mike Givlin in Certus, they were talking about doing a brand equity study. One is you could make acquisitions. Youve got a business like Modern doing about $20 million in revenue. You and I talked about this over dinner where I said, I can't believe you've been around as long as you have, John. That means something. Thank you! I was thinking we needed 1-800 numbers so we could track the calls and all those change things. Your number one or you should be out also is sector-specific. John Myers: Route density does three things for us. What I know about Rentokil is from meeting with John Myers and seeing Presto-X truck here in the area. The job and the title thing works out every time if you pick the right boss to go work for with the right company. Paul Giannamore: He should record himself doing it and have his guys play it. He's been at Rentokil for over twelve years in that longevity that you all spoke about. Caso continue recebendo esta mensagem, We got our two training directors together to train newly hired specialists and then ongoing training. That could be a real challenge. Its an important aspect of it. It's an important factor. Would you disagree with that? I don't see Rentokil being sold anytime soon. a monthly gross average salary for a full-time employee in Germany was 4,100 in 2022. para informarnos de que tienes problemas. On top of that, it has to be a brand that will allow you to hold your business, not lose it. ein Mensch und keine Maschine sind. If you could zip code yourself, these guys only work these zip codes and never leave it, that's good., The second thing is our specialists make more money if they do more revenue in the same amount of time. Paul Giannamore: They're thin down in Texas. In addition, it engages in the supply and maintenance of workwear and protective equipment. Can you talk to us a little bit about what it's like being the head of a North American business tethered with a UK company? There are no older and 11 younger executives at Rentokil Initial Plc. Scores indicate decile rank relative to index or region. The pillar scores are Audit: 1; Board: 2; Shareholder Rights: 1; Compensation: 5. John describes the nuanced difference between success and excellence as his company has grown. We're going to be methodical about organic growth rates to be more than the industry rates and we're going to match it up with selective acquisitions. I want to win so I do my homework. Which one would you like?, Paul Giannamore: I know which one you took. I had Vis--vised everything that I had done historically around the globe., Over time, when about Rentokil versus Orokin versus Terminix versus Anticimex, for example, as the M&A market has continued to heat up in years, all of these players had to get more sophisticated. Rentokil North America Careers and Employment | Indeed.com Patrick Baldwin: Can you explain that? It had to do with some fish. There's a separation that has to occur. They've got odometers and WEX cards. Does each of the individual businesses retain their own culture?, What we heard from Brandon is that they did a good job and allowed his business to retain its own unique culture, but layered on Rentokil North America type, policies procedures. In a lot of ways, Rentokil North America has remained a distinctly American business, especially with you at the helm here and all of your senior managers for the most part. He is by far one of the best in the industry. On the factory floor, I would walk the floor and I'd say, Bob, have you been on your break? He'd say no and I'd say, Its time to take your break. Out there in the field, our folks are pretty dedicated to the task at hand. You worked in Atlanta and now you're down in San Antonio running a plant. My voice isn't relevant to our frontline colleagues. When you do that, Mrs. Smith asks Mr. Miller next door, Who should I use? You got the account. That's incredible and I can see why safety is such a number one concern. If you have an $8 billion marketplace, maybe it's closer to $9 billion now depending on whose data you use and you're the third largest pest control company in North America and you have a 10% market share, is that a good place to be?, Patrick Baldwin: It's great. We have bought more companies that have solved problems that we've been in search of a solution for. I do think about wage and hour a fair amount because it's hard to be in compliance on wage and hour in a distributed model sometimes. John Myers: You're hitting both points, by the way. I don't know how you guys are when you're on a plane but I typically dont talk to my seatmate much., Patrick Baldwin: Especially if it's my wife.. to let us know you're having trouble. We're leaving a lot of opportunities to be fulfilled on the table., Patrick Baldwin: In your earlier career, you spoke about bringing your A-game every day in speaking to yourself to your Rentokil employees and even to me. There are nine specialists or technicians. Theres Busch, Pepsi, Coke, Coors, or Miller, you get the idea. The question is, how do you grow profitably? I always like to have conversations. My gut tells me Rentokil is somewhat of a hybrid. If I go to the top twenty and they're not getting it, we're toast., John Myers: I don't do any surprise stuff., Patrick Baldwin: I wonder if you could hire me out to do some ride alongs with a microphone and put me in the truck. That's not to exclude others. With 9,000 employees, what things can keep you up at night?. Bruce has been around longer than that. Every week for two years, we had lunch together. Known Addresses for John Myers. Were fear-of-failure guys. John Myers is a Managing Director, North America of Rentokil Initial PLC. Patrick, we are going to have to parachute into this interview. The symbolism of we want you to act in safe ways, then pervades throughout the whole organization that they care about me. I hope she's not even in your zip code. John Myers: This is in no particular order. Of course, we are as well. One of the things that always interests me is that when Rentokil first bought Ehrlich, there was a lot of smoke in the market about who the hell is Rentokil? You don't run a business like that for as long as you have but he's warm and endearing so I'm glad that he stepped in for a chat with us. https://www.rentokil-initial.com Sector (s) : Industrials Industry : Specialty Business Services Full Time Employees : 58,600 Key Executives Amounts are as of December 31, 2022 and compensation. Its another one of those, This is going to be a cool venture. You don't just say yes to that one as you might imagine, Paul. They were a nimble, fast-moving, competitor of American Can.. I'm going to win the job because Im the best in that role. The feedback we were getting was they wanted to move faster. I went for the money and the title. There was a road fatality with one of the technicians. I didn't know if that was a leave-over so to speak from your prior career of being a biz dev guy or if you looked at it from a CEO perspective and thought to yourself, I got to be out there with these customers. That is a reminder and a great tip.. This was supposed to be succumbing to understanding manufacturing and sales so I could be a general manager. Paul Giannamore: John thought he would avoid one day where there's some person on the planet that didn't ask him this question., John Myers: It's the obvious question. One of the things that we say and one of our values is we value long-lasting relationships with our colleagues and customers. When Alan Brown was around, I reached out to Rentokil in the UK. I know I hadn't been in the industry for long and you didn't work for Alan Brown long. Are those discussions you have with your managers? Digital sourcing is moving this way. It was almost like what Nucor is to the steel industry. I would be the guy picking out the truck that we would use and the colors and all those types of things.. The final one is I don't want to fail. We should be taking care of that better. I talked about hiring, training, and development before but I've made lots and lots of hiring mistakes but it's never been because they couldn't do the job. John Myers - President and CEO @ Rentokil Initial - CrunchBase Back to Allgood, there was a lot of smoke that blew around some years ago when you did that deal, Rentokil axed a lot of folks. I wasn't involved in that transaction.
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