Listing is fairly easy on Depop. You might also like: What to Sell on Depop in 2022. Log into your PayPal account. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. How to Refund on Depop? Complete Guide 2023 - After SYBIL First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. Explain why you want to return the item. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. While you may also find new items on Vinted, Depop is certainly the preferred choice for unique and handmade clothing and accessories. Each user has 180 days to request a refund via Depop. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? My ad states "Try before you buy, Sold As Is, No Warranty. " Vinted consists of five main sections, which you can access at the bottom of the screen. In short, they are preloved fashion apps. Mercari is a trademark of Mercari, Inc. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. I definitely sent the payment through depop instant pay as goods/services thank god! With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. How do I refund a buyer? - Depop help GB PayPal enables safe payments by protecting your data and employing codes of conduct for its users. When you make a purchase using links on our site, we may earn an affiliate commission. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. How to Buy Online Safely, Securely, and Confidently. The best return or refund experience is avoiding one altogether. So if he files a dispute with paypal OR credit card then put in AS MUCH information as possible ie your no refunds / warranties policy / buyer collected item / buyer tested item / etc etc. Today, Vinted is a popular thrifting app with millions of users. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Always use tracked shipping and always share it with the buyer once available. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. This application is not endorsed or certified by Kidizen, Inc. So, can you trust these apps with your data and money? Go to your receipts. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Readers like you help support MUO. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. Please read rules before posting. Really confused how this can happen. How do I refund a buyer who paid with Depop Payments? Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. We may suspend an account for any of the following reasons: Prohibited Items. Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. Find the purchase payment you would like to refund and click Details. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. However, all purchases done outside of this are at your own risk. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. As know I have lost out on an item and money when I haven't done anything wrong? Poshmark is a trademark of Poshmark, Inc. Tap > tap All sold items. If there is a problem, such as an item not arriving, or if the item purchased appears significantly different to its product description, the website which facilitated the transaction should help buyers obtain a full refund. Depop Payments refunds Log in to the Depop app. Include details about the productwhat was purchased, when, and what the price was. Depop allows you to send and receive money by linking your PayPal account. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! We DO NOT recommend using Sales Bot to automate following users in more than one tab at once. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! Kidizen is a trademark of Kidizen, Inc. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. Quick Answer: How To Issue A Refund On Depop. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? I will sue them all. Click the Issue Refund link. Kudos / Solution appreciated. Depop is a trademark of Depop, Inc. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. The buyer can then accept or reject your response. Click the Refund this payment button that appears under the total. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Looking for a trustworthy luxury fashion marketplace? PayPal uses SSL 128-bit encryption to keep data safe. Advice is voluntary. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. Thanks for your submission to r/Depop ! With Depop and Vinted, you can find gorgeous preloved pieces, grab some great bargains, and list your own items for sale in minutes. Related:Common eBay Scams to Be Aware Of. This application is not endorsed or certified by Mercari, Inc. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). This makes it sound like they've probably deleted their paypal account too? Additionally, Depop is a great platform for finding vintage fashion. Depop has buyer and seller protection that covers all transactions made within the app. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. Head Office. It all hangs on whether paypal agree that the transaction was unauthorised. Vendoo provides a tailored interface for multiple marketplaces so you know youre covering all your bases and your items are getting the best exposure. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. If your order never shows up and the seller cant provide proof of shipment or delivery, youll get a full refund. Its easy. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. Listing Items on the Depop App. Ask for a refund in a polite and formal language. Can you get a full refund on Depop? i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Remember to always keep buyer/seller communication on Depop. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. Vinted does not charge any fees for selling items. To send a full refund, follow the steps for Full refund. To avoid this happening, you can simply add a Top Up card. Temper your approach. Non-material goods, such as event tickets. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. r/Depop on Reddit: Buyer wants a refund but I accurately described Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent.
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