Please note, the Registrar does not provide accommodation and is unable to assist with accommodation requests. Tenants are best contacting their tenancy manager of their housing provider. If you have a complaint about the administration of a NSW public sector agency, you cancontact the NSW Ombudsman. Contact us - Communities and Justice You can also call FACS or go to your local office for assistance. If your neighbour is a tenant of FaCS Housing NSW (sometimes called Housing Commission or Department of Housing), you can make a complaint to FaCS Housing NSW about noise. The grounds for complaint we can consider relate to: When you're ready, make your complaint online. Premier targets healthcare ahead of national cabinet - as it happened If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. If you're an eligible first home buyer, you have the choice to pay an annual property tax instead of stamp duty. We cannot handle complaints about services managed by federal government agencies, including: We can handle most complaints about local councils in NSW. For a step-by-step guide to making a complaint, see How . You can complain to us about community services for children and young people, such as: out-of-home care, including foster care, kinship care and intensive therapeutic care (ITC) leaving care and aftercare. Community Housing Innovation Fund (CHIF) Find funding programs to help deliver social and affordable housing across NSW. Phone:02 9716 3025and ask for an Assisted Boarding House Compliance Officer. Contact us | NSW Land and Housing Corporation If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and Justice Tenancy Hub. Read more about making a public interest disclosure (whistleblowing). serious and substantial waste of public money. You can phone or visit any of our local DCJ offices. We can make inquiries with an agency if we consider there may be maladministration. private universities for example, Australian Catholic University and University of Notre Dame. Part 1: What is unreasonable conduct by a complainant? If you are concerned about the manner in which DCJ has handled your personal or health information under thePrivacy and Personal Information Protection Act 1998(NSW) and or theHealth Records and Information Privacy Act 2002 (NSW), you may contact the Open Government, Information and Privacy Unit atprivacy@dcj.nsw.gov.auor alternatively by telephone on(02) 9716 2662. We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. See Appealing a decision by FACS below. about your disability, or what is your preferred language, and. what happens after you've made a complaint. This includes tenants, tenant advocates, and people who work with providers. The term social housing refers to accommodation services provided by government agencies, non-government community housing providers and government subsidised private rental. We cannot handle complaints about the NSW Police Force or a member of the NSW Police Force. What can I expect to achieve from making a complaint? For more information on FaCS Housing NSW policies, see the Housing NSW website. If you need a referral to a lawyer or other legal information and assistance, you can contactLaw Access NSW. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. You will need their permission to do this. Complaints & Appeals - Housing Trust We also have advice if you are having a problem with a neighbour. You can also help another person to make a complaint. The Registrar does not have power to resolve disputes between individual tenants and their providers, such as disputes involving: These types of disputes are usually dealt with by the NSW Civil and Administrative Tribunal (NCAT). Read more aboutwhat we do with your complaint. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing, understand your rights and responsibilities as a tenant or request help with a property and find out more about management transfers, Understand what housing help you may be eligible for and how to apply, including social housing and private rental assistance. Keep a copy of emails or letters between you and the agency. File a Complaint - Main Page | HUD.gov / U.S. Department of Housing and 1800 000 164(9am to 4.30pm Monday to Friday)complaints@facs.nsw.gov.auPost:Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131. We can support people with disability and Aboriginal peoples, and have information in easy English and other languages, see Information in other languages. nsw.gov.au or ring 1300 HOUSING (1300 468 746). For a list of offices and contact numbers go to www.housing. update contact details, including emergency contacts. what happened after you contacted the agency.
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