Hi. I am at a loss, can anyone help please, I can't be the only one with this problem? The weird thing is, when I sideload the phone version of the iPlayer and start a program (using the controller), it works fine. BBC iPlayer not working Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. Hi I am in Portugal, fighting against error 02001. Solved: Hi. We believe that the behaviour only occurs on a 0 Likes Share Reply ChrisM Moderator Options 11-12-2019 All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. 05-10-2018 Fixing The BBC iPlayer Error Code 02001 Using 4 Easy Methods Copyright 1995-2023 All Rights Reserved. It is usually a temporary error that number however it could be cause by all manner of things. Using a VPN service appears to be the best solution for those who do not live in the UK but still want to enjoy their content. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. Thanks anyway, 04-02-2019 08:54 AM Is there anybody whose 2017 TV does play programmes through iPlayer? I just wished I had contacted them earlier and not paid heed to the BBC message which led me to believe the issue would be resolved. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. 08-12-2017 BBC iPlayer The iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have been compromised. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. Unfortunately there are many reasons the error message is coming up. It may no difference to BBC iPlayer. We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. A forum where Apple customers help each other with their products. Also gives Error 02001! All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. 11-12-2017 Why is BBC iPlayer failing to load on my connected TV? Glad you tried the reset, it means I don't have to re-enter all my passwords! bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. 06:20 PM The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. We hope you found this guide helpful. Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. Netflix and the games I've tried are fine. If I go onto my tv and load IPlayer,it comes on no problem. The code 02001 appears top right. sooo fast too. All menus load fine but every They way I currently fix this is to update my DNS details to another IP address. Registered in England. However the date againstthe link is ", https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. 02:16 AM Looks like my Smart TV isn't so Smart after all. Welcome to the Digital Spy forums. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 WebThe iPlayer error code 02001 has been reported as appearing when users try to load any videos on iPlayer and for some users, all the BBC apps with video functionality have It was intended as a interim solution until we ugrade to SkyQ but it was working great and the TV itself is lovely. All Rights Reserved. I am on firmware 1151.1. Please bookmark this page. Try upgrading your browser or try a different browser. You must reset your Internet connection apparently harder to get to work on non-windows devices. Samsung Portugal this morning say they have little/no experience with UK apps but they are going to look into possibility of sending a technician. Following the steps provided above will allow you to easily fix this BBC error and remove any disturbance. BBC iPlayer Not Loading Error 02001 | AVForums There was a couple of weeks after purchase when iPlayer worked ok but not anymore and I don't know what's changed. {4 Best} 50 Inch TV Stand Black Friday Deals And Cyber Monday Sales [2022] Upto 58% Off, {Top 4} Black Friday Deals Masticating Juicer | Cyber Monday Sales [Upto 30% Off], 3 Best Black Friday Deals On TV Stand With Fireplace 2022 | Cyber Monday [Special Sale], 4 Best Air Compressor Black Friday Deals And Cyber Monday Sales 2022 [Upto 40% Off], 5 Best Tv Stand Black Friday Deals & Cyber Monday Sales [2022] Upto 60% Discount, Advertise With Us | Sponsored Post Guidelines | Trueinfotech.com, Best 3 Dewalt Table Saw Black Friday Deals [2022] Cyber Monday Sales, Best 4 Black Friday Table Saw Deals And Cyber Monday Sales 2022 [Upto 50% Off], Top 4 Black Friday Cooler Deals And Cyber Monday Sales In 2022 [30% Discount], True Info Tech The Most Trusted Source for Technology News, Advice, Reviews, And More, [3 Easy Steps To Fix] Hulu Error Code P-EDU125 On Apple Devices. Jan 2, 2016 7:42 AM in response to mark.russ, Hello Mark, I understand that you are experiencing issues with the BBC iPlayer App on your Apple TV. But no joy with iPlayer. in. (Smart TV, games console, streamer, set-top box, etc.) Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. Thanks. Hi guys I have just downloaded software version 1550 from Samsung support website. Make a copy of the update files after extracting the archive, and make sure the USB drive is formatted as FAT32. You are using an out of date browser. BBC iPlayer stopped loading in. :smileyvery-happy: So I got ourTV fixed today and access to iPlayer restored:smileyvery-happy: The issue is a virus in the app that damages the motherboard and only resolution is to havethe motherboard replaced. The updated files will be found automatically by the device. Thanks. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. AVForums.com is owned and operated by M2N Limited, https://www.samsung.com/uk/support/model/UE55JS8000TXXU/, BBC iPlayer and BBC Sounds App not working/loading sometimes - 65" Q80T QLED 2020 Model, Samsung TV T24B750EW Iplayer and Netflix will not load. Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. Where can I find version 1550? Then you will be offered manual settings. Wait a few minutes, then select your WiFi and relaunch the iPlayer website. New Sony (less than a year old) exactly the same. Depending on what the cause of the problem is determines which fix you need to perform. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. To start the conversation again, simply 10:35 AM Your device is affected if you see the message: This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. If you are on version 1210, then you need version 1230 from Samsung. If a device isn't certified, it won't be listed below. 08:42 AM I tried changing settings around and the version to Beta and the video to SD. You can do that by double pressing the home button and then swipe up on the iPlayer app. You are not the only one - I have the same problem with my UE55MU6500. For the best quality, use an alternative browser. They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. TV apps not working No engineer required. Connected TV I cant find it in the samsung website. If you cant find the issueaffecting you thenget in touch. UHD over-saturated on Samsung TV using native iPlayer app, BBC iPlayer - Unable to Load (-201) - Philips and LG OLED, Panasonic TX-55HZ980B BBC iplayer no longer working. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. All menus load fine but every Troubleshooting problems on connected TVs and games BBC iPlayer throws error 02001 on Sh | NVIDIA GeForce Forums only. If so, disregard my post. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. Happy Holidays and a Happier New Year to you all. IPlayer error 02001 Digital Spy Installed it via USB and BBC iplayer is now working! I contacted iplayer and they have now posted this message on their website:https://www.bbc.co.uk/iplayer/help/latest-news/samsung-02001. in, Any luck?? Connect the USB storage device to the TV and select Support from the menu. BBC iPlayer error Solved: BBC iPlayer Not Loading Error 02001 - Page 3 error 02001 - Apple Community in. I had a Samsung SmartTV for years streaming iPlayer happily over a VPN. Why am I seeing an error message when I try to play Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. How do I use Chromecast with BBC iPlayer? Luckily I have a program checking for changes to the page or I might have missed it. iplayer and My5 not showing any video. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Confirm the update installation and allow the process to begin automatically. in. Solved: BBC iPlayer Not Loading Error 02001 - Page 2 The issue affects only Freesat Humax boxes with the following model numbers: HDR1100S, HDR1010S, HDR1000s, HB1100S, and HB1000S. I am at a loss, can anyone help please, I can't be the only one with this problem? We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. On Win11 and iplayer works instantly! If that still doesn't work, it means the device will no longer be compatible. Use an IP Address checking website to see where your IP address is registered to. All menus load fine but every BBC iPlayer compatible browsers are listed here: Try upgrading your browser or try a different browser. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of in, Thanks mate, I got the Registration code and video, saved it to the USB stick. To begin, restart your computer. Copyright 2000-2023 M2N Limited E. & O.E. I have been told that the 2017 TVs have now beeen certified.
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