My angle was that I gave Viking $12000 in Sept of 19, for a cruise in Oct 20, that I might not be able to take until 21 or 22. But, again, this policy of full payment due with a very short time frame is costing us money we should have. I just got off of the phone with Viking. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Reuters. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. "Update: Cruise Lines Cancel Ukraine and Russia Calls. I think that Crystal canceled all remaining cruises - smart move as there isn't "enough" to see with VIE out of the game. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. The 65-day itinerary visits 29 ports departs from Buenos Aires Argentina, visits the Antarctic Peninsula, continues northward around Cape Horn, along South Americas coast , passes through Panama Canal, then up to Mexico, Florida USA, NYC New York, Canada and via St Lawrence River to Ontario and via Detroit MI, ending in Milwaukee WI. endstream endobj 734 0 obj <. As far as I know river cruises on the Rhine are still on. We saw all of the major sites, including the Great Wall, the Terra Cotta Warriors and a sail on the Yangtze to the Three Gorges Dam. I had one situation where I got SBC for paying at booking for a cruise 11 months out. Viking River Cruises Cancellation and Refund Policy. They also invited their good friends Deborah and Alvi Blankenship. The . Carnival announced via Twitter they will be swapping Russia out of all current cruise itineraries in the coming week "once alternative ports can be confirmed." But to be honest, at this point in time, I would prefer it if tourists from outside of Europe did not come at all. Orient Express Is Launching the World's Largest Luxury Superyacht, Hurtigruten's 'Northern Lights Promise' Ensures Every Cruiser Sees Auroras, What It's Like to Cruise Around French Polynesia on Windstar's Star Breeze, These Cruise Lines Will Require COVID-19 Vaccines To Sail, Despite What Cruise Lines Say, You Wont Be Setting Sail in May, My Favorite Luxury Cruise Line Is Setting Sail Again. As long as there are still guided tours and castle visits allowed and there is barely enough rather than not enough water at Kaub, I think they will run. In March-April 2021, Viking OCEAN announced plans to restart operations with. Sober home operators oppose regulations in MN House bill, state officials say changes necessary I understand your point. On your scheduled departure, we must operate at a reduced capacity as we continue to ramp up service. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. By A few days ago we received a cryptic email from Viking that our itinerary might have changed and so here was a voucher for $499 for a future cruise . VIKING OCEAN restarted operations on May 22, 2021, with Viking Venus . After all, this too shall eventually pass. 758 0 obj <>/Filter/FlateDecode/ID[<3B2B7E0F41F04746806E97F249047B35><0B2C10FC3CE5DD4FA2FE110046A04FF1>]/Index[733 43]/Info 732 0 R/Length 116/Prev 410459/Root 734 0 R/Size 776/Type/XRef/W[1 3 1]>>stream Even after appeasing the U.S. Maritime Administration by leasing a charter from Louisiana-based Edison Chouest, Viking had to deal with federal appeals filed by competing cruise companies. | 1 When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Fleetwide operations were planned to resume on October 1, 2020. When I inquired about how we go about rescheduling a trip in the future, if we even want to, the response was to check everyday and maybe there would be a cancellation, Richard Pletcher said. Our team is actively monitoring the situation and is in close contact with our field offices in the region. As they're a private company details of things like their financing and debtaren't all that visible, but it seems they didn't useall their own money to pay for at least one of their ocean fleet - it's not a coincidence that Viking Sun was namedin Shanghai. My take away is that it depends who you speak with and which supervisor is working the day you call. States further updates from the Chairman in December. Atlas Ocean Voyages, a luxe expedition cruise line based in Florida, is adjusting two of its late-summer Baltic itineraries. Any time there's a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of . There is this misconception about when Viking must be paid. In 2023, celebrating the companys 25th anniversary, Viking EXPEDITIONS offers Longitudinal World Cruise I. The 386-passenger ship, custom-built for the river, departed St. Pauls Lamberts Landing as planned, but the Pletchers were not aboard it. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. Of course there are unexpected circumstances that may necessitate setting aside policy. They said 21 days for refund. Weagreed to it before the world turned upside down. Owned & operated fleet, with the best docking locations in Europe. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Germany is locking down for unvaccinated but stores etc. You May Like: Where Does Norwegian Cruise Lines Sail Out Of. "It's disappointing because St. Petersburg is one of the crown jewels of the Scandinavian itineraries," said Frank Del Rio, CEO of Norwegian Cruise Line Holdings, during the company's earnings call last Thursday. ". I am sorry that I see their demise and re-organization with lots of travelers left with only memories of the cruise that did not happen. http://staging.seatrade-cruise.com/news/news-headlines/china-merchants-closes-500m-financing-deal-for-two-viking-newbuilds.html, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Local News | Bookings made by September 30, 2020, receive USD 2000 pp in shore excursion credit plus USD 1000 pp in OBC . (Per the woman I spoke to when cancelling the cruise.) 3. Others said their trips were roughly half full, carrying about 200 passengers. Oceans; Expeditions; endstream endobj startxref Viking took care of all the details. We are also on the 11/25 sailing on the Vali. A friend is leaving to go on a Viking Rhine this weekend. Generous closets, plentiful USB ports and US/EU outlets, plush robes and slippers add to your comfort. Three weeks ago, we did request refunds on all our extra excursions and these refunds have yet to show up on the credit card. Stay current with special offers, news and destination-focused content. With three Viking River Cruises under my belt, I thought it was high time to share why this is one of my favorite companies to travel with. Just a day before they cancelled the cruise because of the COVID-19 Pandemic I called to cancel and asked for a refund. The logistics of booking a trip that included an extensive itinerary that Viking covers would have been impossible to do on my own. They saiid that they are going to make a decision in the next 24 hours and will email everybody as soon as they make a decision. Stay current with special offers, news and destination-focused content. Best New Cruise Ships and Itineraries for Alaskan Cruise! . Where Are Norwegian Cruise Ships Registered, When Is The Best Month To Cruise To Alaska, How Much Are Drinks On Viking River Cruises, Do Mississippi River Cruises Have Casinos, Where Do Cruise Ships Dock In Reykjavik Iceland, What Cruise Line Goes Around Hawaiian Islands, announcements from other cruise operators, banned UK airlines from its airspace in response to the UK doing the same for Russian carriers, Crystal Cruises is reportedly shutting down US operations, Where Does Norwegian Cruise Lines Sail Out Of, Kings Bay Scenic Cruise From Crystal River, Are Gratuities Included On Viking River Cruises. I think that was the air plus? that we paid for to have a say in our flights. And we were really excited about going back and seeing it again. Yesterday was 22 days so I called. Powered by Invision Community. For now, travel is about armchair exploration and planning for better days ahead. Viking acts more like a bank taking FULL deposit as much as 2 years out. Tried again a couples days ago and got it pushed back 2 weeks. I can't see why they are putting profits above well being of their crew and passengers. Just wanted to add the Cruise Critic editorial team is working hard to try to get answers from all the major river cruise operators now that Austria has gone into lockdown and Germany may follow. Sharkster, I believethat you were able to delay your full payment,but our experience was entirely different. The 138-day itinerary visits ports in 28 countries with overnights in 11 port cities. The health and safety of all guests and crew at The Scenic Group continues to be at the forefront of all decisions, a spokesperson said. Better to stay at home. Little more than a week ago, just four days before the first trip of the Viking Mississippi from the Mississippi Rivers headwaters to its mouth, the company informed them by mail that their reservation had been canceled. The Blankenships have accepted an offer that allows an extended sail by date. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. So May 20th now. If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Meanwhile, sporting events were moved from Russia. February 25, 2022. The elegant boulevards and grand monuments of Paris. Risk-Free Guarantee: How it Works. 6 Russian stops on Viking's ocean itineraries will be modified, and impacted guests and travel advisors will be notified. Main downstream from Wrzburg, Rhine and especially Moselle are better places to be. On both the Hamburg-to-Kiel itinerary, departing August 26, and the Kiel-roundtrip sailing, departing September 7, World Navigator will call at Kotka and Mariehamn, Finland instead. Maybe even mention that upfront----would they want to lose a sale over this policy? I just did not see it in hercancellation confirmation email and thought it was lost. $25 Deposit offer available on all 2023-2025 Viking River Cruises. Our money was refunded by Tuesday. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind.
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