>> How to stop Monarch Recovery Management harassment Though consumers sign agreements and make payments to Monarch, they rarely, if ever, speak with Monarch employees, let alone Monarch lawyers. Defendants state that these two promises are good faith estimates. But closer inspection of these estimates show that the estimates are often, if not always, improbable because of the high fees charged for Monarchs and Strategics services. /Resources 89 0 R >> /Resources 141 0 R /CropBox [0 0 612 792] The City therefore alleges that at least insofar as the practices at issue here are concerned, neither Defendants nor their employees engage in the practice of law. 23 0 obj >> /Parent 11 0 R On information and belief, Monarch and Strategic Financial Solutions primarily or even exclusively steer clients to the debt resolution program for two reasons. >> Defendants failure to respond causes consumers to suffer all the adverse consequences of having a judgment against them, including having their wages garnished. /Type /Page I feel that I can now reach my goal and make my life better in the near future. Defendants hide that reality from consumers through Defendants misleading estimated payment schedules. /Rotate 0 Typically, debt firms instruct consumers to stop paying unsecured creditors and begin saving money to settle those accounts. << Despite the overwhelmingly negative reviews, Defendants quote five positive consumer reviews in an advertising brochure titled: Reducing Your Debt & Restoring Stability to Your Life: A Welcome Guide to a Fresh Start. These comments are quoted to Vanessa R., Richard D., Jack F., Amanda G., and Nick L. On information and belief, these five reviews are fake. In one case, Defendants settled a debt worth $3,943, agreeing to pay between 40-60% of the debt. /Count 10 Defendants begin collecting these fees immediately and on a monthly or bimonthly basis. /MediaBox [0 0 612 792] Request a call back. 18 0 obj But when a consumer stops making payments to creditors, he or she is likely to face adverse effects, including (1) a sharp decrease in their credit score; (2) calls from collections agencies; (3) a rise in debt due to late fees and additional interest; and (4) lawsuits by creditors, who often seek to garnish wages and enforce judgments by other means. /CropBox [0 0 612 792] /Parent 11 0 R We have since had to represent ourselves and take the lead on making sure they get the information not the other way around. endobj /MediaBox [0 0 612 792] /MediaBox [0 0 612 792] 33 0 obj What Are Your Spending Habits? /CropBox [0 0 612 792] 45 0 obj WebYour experience matters. The creditor filed a motion to reinstate and for default judgment for failure to pay the settlement payments, and the consumer was left vulnerable to wage garnishment and other negative consequences. /MediaBox [0 0 612 792] An attorney responsible for the content of this Site is Timothy Burnette licensed in Illinois with offices at 211 W. Wacker Dr. #321, Chicago, IL 60606. Join the 47 people who've already contributed. /Rotate 0 /Type /Page /Annots [] /CropBox [0 0 612 792] /Type /Page /Length 493 After several payments, the consumer paid $75 to the creditor and $50 in fees. Monarch promises in the Performance Standard section of its contract to refund consumers for the share of all Monarch fees & costs for work on [the] individual debt if Monarch (through Strategic) fails to reduce that debt by more than 35% of the amount owed at the time of the agreement. Consumers reported not understanding the terms of the program after these short appointments. After the first 22 months, over 53% of this consumers payments were earmarked as going to the Service Cost.. Monarch Legal Group | Better Business Bureau Profile WebThe Cohn Law Firm in Baton Rouge has more than 50 years of combined legal experience in bankruptcy, business law and business formation. A reasonable consumer likely would decline to contract with Monarch had she known that debt negotiation and customer service would be outsourced to another company in another state that is staffed by non-lawyers. >> >> /Parent 12 0 R Voice your opinion today and hear what 44 customers have already said. endobj /Rotate 0 As an industry, companies continue to allow their niche to be destroyed by not speaking out about the bad actors. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Overview Reviews About. >> PAID ATTORNEY ADVERTISEMENT: Monarch Legal Group is a law firm. WebNew Reviews Monarch Legal Group Reviews New Reviews 0.0 0 0 out of 5 stars (based on 0 reviews) Excellent 0% Very good 0% Average 0% Poor 0% Terrible 0% Latest Reviews: There are no reviews yet. 342 (b) (1) and 527 (a) (1) Complaint Resolution Index (CRI) Explained. /Type /Page Write reviews, ask and respond to questions, The complaint filed by the City of Chicago contains the following statements. /Annots [] On information and belief, Defendants do not care about consumers successful completion of the plan because their up-front fee structure allows them to make most of their profit during the first year of the payment program. Consumers who are struggling with debt care very much about how much money they will be able to save, and Defendants knowingly overestimate those amounts. /Kids [35 0 R 36 0 R 37 0 R 38 0 R 39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R] I contracted with Monarch Legal on Feb., 2020 because I was unable to pay all of my credit card debts from a serious drop in my /MediaBox [0 0 612 792] << /CropBox [0 0 612 792] Furthermore, consumers do not even know that they are talking to Strategic employees. King Charles: From excessively shy boy to monarch-in In its client retainer agreement, Monarch explains that bankruptcy is another option but discourages that option by stating that it will be reflected as a permanent record on a Clients credit report for up to 10 years.. /Contents [170 0 R 171 0 R 172 0 R] /Filter /FlateDecode /Rotate 0 /CropBox [0 0 612 792] /Annots [] For example, Burnette has responded, albeit vaguely, to customer complaints on the BBB website: The Citys investigation indicates that Defendants attract additional customers by posting fake positive reviews in an attempt to obscure the honest negative reviews that the companies receive regularly. /Resources 281 0 R /Type /Page << Defendants unrealistic expense estimates demonstrate their complete indifference to the welfare of their consumers. Consumers who receive deceptive and inaccurate information from Strategic are unable to report that conduct to any attorney regulatory bodies because the employees are not lawyers. >> Another consumer called with a question about how the debt settlement process worked, and the customer service representative refused to connect her with a lawyer. /MediaBox [0 0 612 792] /Resources 269 0 R /Contents [190 0 R 191 0 R 192 0 R] /Parent 8 0 R >> /Contents [222 0 R 223 0 R 224 0 R] /Rotate 0 Second, the policy relieves Defendants from refund obligations for any debts that become[] subject to a lawsuit during representation. Many creditors sue Monarch consumers to recover money owed. endobj /Type /Page /Resources 117 0 R /Contents [134 0 R 135 0 R 136 0 R] Fax (877) 300-6215. << /Contents [198 0 R 199 0 R 200 0 R] | Read 21-40 Reviews out of 44 /Parent 10 0 R Monarch nevertheless tells consumers that they pay for legal services and will have the assistance of attorneys. /MediaBox [0 0 612 792] /Resources 121 0 R /Parent 9 0 R /CropBox [0 0 612 792] Stated results are for illustration purposes only and are not typical of the results you should expect to achieve. endobj >> endobj /MediaBox [0 0 612 792] We signed a contract that they would legally handle all affairs with our creditors. 62 0 obj << << In examples the City has seen, Defendants collected the entire Service Cost less than halfway into consumers payment schedules. /Parent 9 0 R As a result, my financial situation is worse than when I enrolled in their program three years ago. << << /Resources 209 0 R Amount Settled: $0.00. Defendants dramatically misstate the consumers estimated savings and program length. /Parent 12 0 R Another consumer wrote: I requested a refund because no work had been done. /Rotate 0 /Rotate 0 /Contents [182 0 R 183 0 R 184 0 R] Defendants to change their business practices and would likely result in diminished profit. Consumer complaints to the Better Business Bureau show that many consumers do not understand the very limited circumstances in which Monarch will refund fees: a. /CropBox [0 0 612 792] Fees for changing banking information, payment plans, and adding new debts to the program vary from $19.95 to $299. Monarch Legal Group Reviews Reviews of Defendants on various online platforms like Glassdoor, Google, and Better Business Bureau paint starkly different pictures. /Parent 9 0 R Dissatisfied consumers have further limited recourse because Defendants require consumers to sign arbitration agreements and class action waivers. /MediaBox [0 0 612 792] endobj We would appreciate it if you could take a >> /Rotate 0 My wife and I enrolled in a program to negotiate our debts with Monarch Legal Group. Consumers have no recourse if the program is taking more time than promised or, after relying on Defendants misleading estimates, consumers find themselves unable to make their payments. 0330 127 8888. Im really happy with the service so far, I have just started this program, and to date I have found it to be extremely worthwhile, the pressure that this program has taken off me has been tenfold and I feel that I am finally headed in the right direction, I know the road ahead will be tough but well worth the effort, having a reliable team behind me makes all the difference. BBB Business Profiles are subject to change at any time. /CropBox [0 0 612 792] << Attorneys rote notes demonstrate that they did not meaningfully interact with clients. /Rotate 0 All photos are of models and do not depict clients. /CropBox [0 0 612 792] /Rotate 0 /Resources 105 0 R /Type /Page Monarch Legal Group is not responsible for the accuracy or correctness of the opinions or comments. /Type /Page /Rotate 0 Your experience matters. /Type /Page After an initial phone call, Defendants send paralegals or notaries from third-party companies to prospective consumers homes or those representatives conduct a presentation virtually. Write reviews, ask and respond to questions, The DSCPA excludes from regulation the services of an attorney engaged in the practice of law. 225 ILCS 429/10. To get away with Defendants scam, Monarch structured itself as a law firm in an attempt to evade responsibility under consumer-protection laws and to leave consumers without meaningful redress. /Type /Page The city`s investigation did not reveal any /Parent 4 0 R endobj %PDF-1.5
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