Join online communities to share files, discussions, calendars and more. This will prevent unidentified telephone connections (i.e. It is also recommended to clear your cache/history periodically. PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. A comprehensive listing of all DoIT services including security, hosting, and more. Remember not to shut down your PC at the office. FOIA Requests - doit.aem-int.illinois.gov This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. If you are using a personal device to work from home you should be using Citrix Remote PC Access. See below for a complete listing of all the reminders for making working from home easier. Grace B. Hou, Secretary IDHS Office Locator. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Verify senders of texts, email and phone calls. Welcome | NH Department of Information Technology Also, DoIT FOIA does not answer general questions about DoIT. Ordering Information Technology Services - doit.illinois.gov User ID Revoked. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. Many of you are approaching the time to reset your user password. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. Never provide personally identifiable information (pii). Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. If you are using the Citrix Workspace App, you run the risk of not connecting. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. 1-800-843-6154 The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. Subject: Escalation Request - REQ Ticket # Provide the Incident number. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. both Illinois residents and out-of-state users. Recover a Digital ID Did you forget your password? The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Please follow the procedures here. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). The CIO or Group CIO may follow-up with the ITSD Manager or email. Note: This system is intended for personal user accounts only. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. The Federal Trade Commission has issued recommendations for how you can take action right now. The restart should be done at the end of the work day to allow the PC to restart and update. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Please see the Monday Friday8 a.m. 5 p.m. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. IDHS: ROCS Version 6.14 Download Instructions 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. Many of you are approaching the time to reset your user password. Increased phishing alert! After you login with your Digital ID, you will be prompted for your RACF credentials. Check out the Wi-Fi hotspot map to find a connection near you. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. No password resets will be conducted over the telephone by DoIT CSC staff. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. Dont forget to mute your connection upon entry to the meeting. There is no right to privacy when accessing or using this system or any of its components. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. Phishing attempts are on the rise and one simple click can put the entire organization at risk. DoIT Service Portal | RI Division of IT - Rhode Island
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